At Mortgage Professionals, Inc, we don’t just talk “service”, we deliver; and we hold ourselves accountable with our Customer Service Report Card. At every closing we ask our customers to grade us on various areas of service. We use these metrics for evaluating individual as well as company performance. We review the scores on an ongoing basis so that we can improve on any areas of weakness and continue delivering quality service that exceeds customer expectations.

2006 CUSTOMER SERVICE RATING Overall Service
Excellent	Good	Fair	Poor
93%	6%	1%	0%

Our expertise and professionalism set Mortgage Professionals head and shoulders above the competition. We are dedicated to ensuring peace of mind and customer satisfaction throughout the entire loan process. Here’s what a few of our customers had to say about our service.

"I have been in the building business for over 30 years. I have also had a business relationship with several banks and lending institutions. When it was time for my personal loan I went to the best, Mortgage Professionals, and was treated with exceptional expertise and knowledge for my mortgage."
~Ron Dyar

"We would like to thank Mortgage Professionals. While attempting to purchase our new home, we ran into several obstacles. Mortgage Professionals helped us through each one and was always there to answer any questions (even the small ones). If not for Mortgage Professionals we would have given up and never purchased the home of our dreams."
~Greg and Kelly Lilly

"I can't say enough about Mortgage Professionals. All I have to do is call them and they take care of the rest. I fully trust Mortgage Professionals with all my clients and they recently did a great job on my personal loan. If it can be done, they will do it! And, in a timely manner. They always return calls in a timely manner. I have never had anything but great experiences with them."
~ Traci McDanal, RealtySouth

"Honesty, service, and dependability are the key reasons for trusting the financial needs of my clients to Mortgage Professionals. Not only can they rely on Mortgage Professional's expertise regarding the type mortgage program best suited for them; but also any additional questions preceding the closing, will be promptly answered. Especially reassuring, is the fact that your Mortgage Professional's representative will be at closing to ensure your client of a successful, smooth closing. More importantly, at closing your client will never be surprised at the rate, closing costs, terms, etc. Rely on Mortgage Professionals as I have and you will not be disappointed."
~ Judy Teasley, ReMax First Choice

"I highly recommend Mortgage Professionals because of efficient service, fast approvals, no last minute surprises before or at closing, and no stress."
~ Jannie Allen, ReMax First Choice

"At Tower Development, "we take pride in every home". In addition to providing an exceptional home to our clients, we also provide an exceptional value. Part of that value is a mortgage product that fit's our clients individual needs. That is why Tower Development has selected Mortgage Professionals as our preferred lender. We know that the staff at Mortgage Professionals will find the best loan product for our clients. We also know that they will close on time every time. So, in addition to being proud of the homes that we build, we are proud to have Mortgage Professionals as part of our team."
~ Price Hightower, President, Tower Development, Inc..